At m99my pro, your privacy is more than a legal obligation — it is a responsibility we take seriously. This Privacy Policy clearly sets out how we collect, use, store, and protect your personal data as a member of our platform.
Before reading the full policy, get to know the core principles that shape how m99my pro handles the personal data of all Malaysian members.
Last Updated: 1 January 2026 · Effective Immediately
M99my pro is fully committed to protecting the personal data of all members who use our platform. This Privacy Policy is designed to give you a clear and honest account of how we handle your personal information — from the initial collection at registration through to final deletion when an account is closed.
By registering and using the m99my pro platform, you agree to the terms of this Privacy Policy. We encourage you to read this document carefully and to reach out to our support team if any part is unclear or requires further clarification. This Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.
M99my pro collects your personal data through several channels throughout your use of our platform. Understanding what types of data we collect helps you make more informed decisions about the information you share with us.
When you register for an m99my pro account, you voluntarily provide us with the following information:
| Data Type | Example | Primary Purpose |
|---|---|---|
| Identification Information | Full name, date of birth, identity card number | Identity verification (KYC) and fraud prevention |
| Contact Information | Malaysian phone number, email address | Account communications, OTP, transaction notifications |
| Financial Information | Deposit methods (TNG, GrabPay, DuitNow, FPX), transaction records | Secure processing of deposits and withdrawals |
| Supporting Documents | Copy of ID, bank statements | Enhanced KYC verification for large withdrawals |
| Communication Information | Live chat records, support emails | Complaint resolution and service improvement |
In addition to information you provide directly, m99my pro also automatically collects certain technical data when you use our platform. This includes your device's IP address, browser type and operating system, pages visited within the platform, the time and duration of each session, and general usage patterns. This technical data is collected for security purposes, fraud detection, platform performance improvements, and to ensure the best possible experience for all members in Malaysia.
M99my pro maintains records of your gaming activity, including the types of games played, bet amounts, wins and losses, and bonuses claimed and used. These records are essential for ensuring transparency, resolving any disputes, and meeting the reporting requirements set by relevant regulatory bodies. They are also used within our responsible gaming programme to identify playing patterns that may warrant attention.
M99my pro processes your personal data on several valid legal bases, including the performance of a contract (operating your account), legal obligations (PDPA compliance and anti-money laundering requirements), legitimate interests (platform security and fraud prevention), and your consent (optional marketing communications).
M99my pro will only send you marketing communications — including updates on new bonuses, festive promotions, and the latest games — if you have actively opted in during registration or through your account settings. You may withdraw this consent at any time by disabling the marketing preference in your account settings or by contacting our support team. Withdrawing your marketing consent will not affect your account operations in any way.
M99my pro uses automated systems to detect fraud and suspicious account activity. These systems analyse transaction patterns and in-platform behaviour to identify activity that may violate our Terms & Conditions or applicable laws. Any decision resulting in an account restriction or suspension based on an automated process may be requested for review by our human support team.
M99my pro does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is a core principle that has never been compromised in our operations since the platform launched.
To operate the m99my pro platform effectively, we share the minimum necessary data with selected and trusted third-party service providers. These include game providers such as Pragmatic Play, PG Soft, Evolution Gaming, and NetEnt — which require session information to ensure continuity of gameplay; payment processors that handle deposit and withdrawal transactions via Malaysian payment methods; and technical infrastructure providers that store and process data in a secure environment.
All third-party service providers working with m99my pro are bound by strict data processing agreements that prohibit them from using your data for any purpose other than delivering the contracted services to us. They are also required to maintain data security standards equal to or exceeding our own.
M99my pro may be required to disclose your personal data to authorised authorities — including Malaysian law enforcement agencies, the Malaysian Anti-Corruption Commission (MACC), or financial regulatory bodies — when mandated by law or a valid court order. In such circumstances, we will fulfil our legal obligations while taking all permissible steps to protect your privacy rights.
M99my pro continually invests in the latest data security infrastructure to ensure your personal information is always protected from unauthorised access, loss, or misuse.
The m99my pro platform employs multiple layers of technical security to protect your data. 256-bit SSL encryption secures all communication between your device and our servers — meaning data in transit, including login credentials and financial transaction details, cannot be read by any party attempting to intercept it. Passwords are stored in an irreversible hashed format — no one on the m99my pro team can ever view your actual password.
Our servers are protected by next-generation firewalls, intrusion detection and prevention systems, real-time threat monitoring, and strict role-based access controls. Only staff with a specific need to access particular data are permitted to do so, and all such access is automatically logged and monitored.
Personal data belonging to m99my pro members is stored in secure data centres. All data transfers between our systems use industry-recognised encryption protocols. Where data needs to be processed outside Malaysia — for instance, for games supplied by international providers — such transfers are carried out in accordance with data protection standards that meet or exceed those required under Malaysia's PDPA.
M99my pro does not retain your personal data for longer than necessary. Financial transaction records are kept for 7 years in compliance with Malaysian financial regulations. Account profile data is retained for the duration your account is active and for 2 years after closure for dispute resolution purposes. Marketing and behavioural analytics data is retained for a maximum of 2 years or until you withdraw your consent, whichever comes first. Once retention periods expire, data is securely deleted using standard data disposal procedures.
M99my pro uses cookies and similar tracking technologies to enhance your platform experience, maintain session security, and understand how members use our platform.
You can manage cookie settings through your web browser. Most browsers allow you to view, delete, and block cookies from specific websites. Please note, however, that disabling essential cookies may affect your ability to log in to your m99my pro account or carry out financial transactions securely. For the best and safest platform experience, we recommend keeping essential cookies enabled.
As an m99my pro member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have a number of rights regarding your personal data. m99my pro is committed to respecting and facilitating the exercise of these rights.
To exercise any of the rights above, please contact the m99my pro support team via 24/7 live chat or by email at support@m99mypro.com. Include your full name and account number along with the specific details of your request. We will acknowledge receipt of your request within one business day and take the appropriate action within the stated timeframe.
If you have any questions, concerns, or complaints regarding m99my pro's Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our team will respond with the utmost seriousness and ensure your concerns are resolved to your satisfaction.
M99my pro reserves the right to amend this Privacy Policy at any time in response to changes in law, technology, or business operations. Any material amendments will be communicated to all members via their registered email and a prominent notice within the platform at least 14 days before the changes take effect. We encourage you to review this page periodically to stay informed about how we protect your privacy. Continued use of the m99my pro platform after any amendment takes effect will be considered your acceptance of the revised policy.
Register with m99my pro with confidence — your privacy and data security are fully guaranteed with 256-bit SSL encryption.
Register Free Already have an account? Log InThe m99my pro support team is ready to help you understand how we protect your personal data. Get in touch via live chat or email.
Malaysia's PDPA grants you important rights over your personal data. m99my pro makes it easy and straightforward to exercise all of these rights.
Request a copy of your data within 14 working days.
Correct any inaccurate or outdated information immediately.
Request data deletion within 30 days, subject to legal requirements.
Stop marketing communications at any time without giving a reason.
Your data is fully protected at m99my pro. Register now and claim your Welcome Bonus of up to RM 1,000.
M99my pro safeguards your personal data to the highest security standards. Sign up today with confidence and claim your Welcome Bonus of up to RM 1,000 for a stronger start.