At m99my pro, responsible gaming is more than a tagline at the bottom of a webpage. It is a core value that shapes how we build our platform, design our products, and engage with every member. We want you to play with enjoyment — and with peace of mind.
M99my pro invests in practical tools that genuinely help you stay in control — not just compliance checkboxes to be ticked.
This policy applies to all m99my pro members in Malaysia
M99my pro believes that online gaming — whether it is slots, Live Casino, Sports Betting on the Malaysia Super League and EPL, MLBB esports, or lottery — should be an enjoyable and controlled source of entertainment. It should give you excitement, a healthy rush of adrenaline, and experiences you can share with friends without any embarrassment. It should never become a source of debt, household tension, or problems in your life.
That is why responsible gambling is not just a small section buried in our policy documents. It is a core value we have held since the day m99my pro was founded. Every product decision, every platform feature, every communication to our members — all of it is considered against one question: does this help or harm our players?
Responsible gambling means playing within limits that are comfortable for you — financial limits, time limits, and emotional limits. It means making gambling decisions from a rational, controlled position, not from a place of desperation, heightened emotion, or a desire to chase losses.
Players who gamble responsibly tend to share these traits: they set a budget before playing and stick to it; they treat money wagered as entertainment spending, not an investment; they play for enjoyment, not as a way to solve financial problems; they know when to stop — whether they are winning or losing; and they maintain a healthy balance between gaming and their other responsibilities in life.
There's nothing wrong with enjoying Sports Betting while watching Harimau Malaya or the Liga Super, or having a great time with jackpot slots on the weekend. What matters is that you stay in control and don't let this form of entertainment push beyond healthy boundaries.
M99my pro provides a comprehensive set of self-control tools within our platform. These tools are designed to give you full control over your gaming experience. Here's how to access and use them.
If you experience any difficulty setting limits through the platform interface, the m99my pro customer support team is available to assist you via 24/7 live chat or email at support@m99mypro.com. Requests made through customer support to set or reduce limits will be processed promptly, with no unnecessary additional questions.
Self-exclusion is the most powerful tool in the m99my pro responsible gaming arsenal. If you feel you need a break from playing — for any reason — this option lets you do so easily and immediately.
The self-exclusion periods available at m99my pro are as follows: 24 hours for a short break; 7 days for a one-week pause; 30 days for a full month off; 90 days for a three-month break; and 180 days (six months) for a longer period away. During any self-exclusion period, access to your account is completely blocked. You will not receive any marketing communications or promotional offers while the exclusion is active.
The most important thing to understand: once a self-exclusion period has been activated, it cannot be shortened or cancelled. This isn't to make things difficult for you — it's to protect you from impulsive decisions you may later regret. Think of it as a safeguard you've put in place for yourself.
One of the most challenging aspects of problem gambling is that it often develops slowly and subtly — and those most affected are frequently the last to notice. Recognising the early warning signs is the single most important first step.
Here are some warning signs to watch for in yourself or someone you care about:
If you identify three or more of the above signs in yourself, it is a clear signal that your relationship with gambling may have crossed a healthy boundary. This is nothing to be ashamed of — it is a health issue like any other, and it can be addressed with the right support.
M99my pro encourages all members to carry out regular self-assessments. The short questionnaire below can help you evaluate whether your playing habits remain within a healthy range. You don't report the answers to us — this is purely for your own honest reflection.
0 out of 7 checked. Low risk — keep playing smart. You appear to be playing within healthy limits. Keep up this approach, and always remember to play only with money you can afford to lose. Revisit this check-in regularly.
0 out of 7 checked. This is a signal to seek support. The number of "yes" answers you gave suggests that gaming may be having a negative impact on your life. Acknowledging this takes real courage. Reach out to the m99my pro support team now, or activate a self-exclusion break under your Account Settings.
M99my pro is a platform strictly for individuals aged 18 and above, without exception. We take this responsibility very seriously and have multiple measures in place to ensure that children and minors cannot access the platform.
If you're a parent or guardian concerned about a child or teenager potentially accessing online gaming platforms, here are some practical steps you can take. Install parental control software or content filtering on devices used by children in your home. Keep your personal login credentials — including your password and username — secure and out of reach of children.
Don't leave active login sessions on devices shared with children. Log out every time you're done using the platform, especially on mobile phones or tablets that others use. If you suspect that someone underage is using your account, contact the m99my pro support team immediately — we will freeze the account and investigate with full cooperation.
If you or someone you care about needs help with problem gambling, there are several ways to get support. Asking for help is a sign of strength, not weakness — and that first step is often the hardest and the most important.
The m99my pro customer support team is here for more than just technical issues or transaction queries. If you want to talk about gaming limits, activate a self-exclusion, or simply share any concerns about your playing habits, we are ready to listen without judgment. Reach us via 24/7 live chat within the platform or by email at support@m99mypro.com — ask to speak with one of our Responsible Gambling agents.
M99my pro also reserves the right to proactively reach out to you if our system detects playing patterns that may indicate signs of problem gambling. This is not about judging you — it is part of our commitment to looking after the wellbeing of every one of our members.
If you're worried about someone close to you — a family member, partner, or close friend — who may have a gambling problem, here are some guidelines for approaching the situation constructively. Choose a calm time and place to talk — don't bring it up during an argument or when emotions are running high. Express your concerns using "I" statements — "I get worried when I notice..." rather than "You always...". Offer concrete support, not accusations. Listen without judgment. And remember that recovery is a journey, not an event — it takes time and ongoing support.
Log in and go to Account Settings › Responsible Gaming to set deposit limits, time limits, or activate self-exclusion.
Log In to Account Don't have an account? RegisterThe m99my pro Responsible Gaming team is ready to listen and help — without any judgment — 24 hours a day, 7 days a week.
Practical tips from the m99my pro Responsible Gaming team to help you maintain a healthy and enjoyable gaming experience.
Sign up at m99my pro and use our responsible gambling tools from day one. A Welcome Bonus of up to RM 1,000 is waiting for you.
M99my pro provides all the tools you need to play responsibly. Sign up today, set your limits from the start, and enjoy over 600 games with complete peace of mind.